Reference

How We Keep Your Information Safe

When you open an account on deluna4d alternatif and deposit via DANA, OVO, GoPay or QRIS, your personal and payment details are protected by encryption and strict access…

Account verificationPayment securityWithdrawal protectionData encryptionIndonesia-compliant storage
deluna4d alternatif How We Keep Your Information Safe
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Open your account settings, scroll to Help, and click Live Chat. Our team responds in under five minutes during business hours (8am–11pm Jakarta time, seven days a week) to answer privacy questions or process data requests.
Email Request Send privacy inquiries to [email protected] with your username and account email. We review all requests within 48 hours and confirm receipt so you know we're handling it. Include 'Data Request' or 'Privacy Question' in the subject line.
Account Settings Panel Log into your account, go to Settings > Privacy & Security, and view your stored personal data directly. You can update your contact details, review withdrawal history, and see your last login timestamp without waiting for support.
HOW WE OPERATE

Data Security and Account Practices

Encryption on Every Transfer

All data between your device and our servers travels through 256-bit SSL encryption, the same standard banks use. When you deposit via DANA, OVO, GoPay or QRIS, the payment gateway encrypts your credentials before our system ever sees them.

Cookie and Tracking Clarity

We use functional cookies to remember your lobby preferences and login session on desktop and mobile browsers. Analytical cookies show us how players in Makassar, Denpasar and across Indonesia navigate the site so we can fix slow pages. You can disable cookies in your browser settings; you'll just need to log in each time.

Withdrawal Verification Process

Before any payout reaches your DANA, OVO, GoPay or QRIS account, our compliance team verifies that the withdrawal amount matches your account balance and that your linked payment method name matches your account name to prevent fraud.

Seven-Year Record Retention

We keep your account transactions, login logs, and deposit history for seven years after your account closes, as required by Indonesian anti-money-laundering regulations. Older records are securely deleted and never sold or shared with third parties.

Third-Party Data Sharing Limits

deluna4d alternatif shares your data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), game providers (so they can calculate your winnings), and compliance authorities if legally required. We do not sell your email or phone number to marketing lists.

How to Request Data Changes

Contact support via live chat or email [email protected] with your full name and account email. Submit your request — update address, delete old payment methods, or correct your phone number — and we'll confirm the change within one business day.

Frequently Asked Questions About Your Privacy

Yes. Log into your account, go to Settings > Privacy & Security, and view your profile data, phone number, email, and linked payment methods. For a complete historical report including login timestamps and past transactions, email [email protected] with your username. We send the full export within 48 hours.

We retain withdrawal records, deposit history, and account transactions for seven years after your account closes to comply with Indonesian anti-money-laundering law. After seven years, transaction logs are permanently deleted. You can download your transaction history at any time from the Account > History page.

We never store your full payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor encrypts your details and handles them directly. Our servers only record that the deposit succeeded — not the card or wallet number itself — so there's no payment data for hackers to steal from our platform.

Contact support at [email protected] or via live chat to request account deletion. We'll close your account and flag non-essential personal data for deletion within 30 days. Transaction records required by law are retained for seven years; everything else is erased securely.

No. Your contact information is never sold to marketing agencies, advertisers or third-party brokers. We share your data only with payment processors for transaction handling, game studios for payout calculation, and legal authorities if required by court order or Indonesian regulation.

Open your browser settings, go to Privacy > Cookies and Site Data, and block all cookies from deluna4dalternatif.club. You'll remain fully able to play; you'll just need to log in each session. Functional cookies that store your language choice or lobby theme won't be saved, but payment processing and account security won't be affected.

Change your password immediately via Account > Security > Change Password. Then contact live chat support or email [email protected] within one hour. Our team investigates suspicious login attempts, reviews your transaction history for fraud, and restores access if your account was compromised.